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Thermaltake Cpu cooler 360 TT Premium Edition

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I am using this as a part of a new AM4 Ryzen 1700 build. Specs as follows: Thermaltake cpu cooler

Case: Thermaltake View 32
PSU: EVGA Supernova 2 650w
Graphics: EVGA Geforce GTX 1070 FTW
CPU: Ryzen 1700 @ 3.8ghz
Motherboard: ASRock AB350 Pro 4
Memory: Corsair Vengence 3000 DDR
CPU Cooler (obviously): Thermaltake Floe Dual Ring RGB 240 TT Premium Edition Thermaltake cpu cooler

The Good:

It was easy to install and keeps the CPU very cool. This feels like a very solid product overall including the build of the cpu mount, radiator, cables, controller. The OC to 3.8 was dead simple and stays cool. Planning to go to 4.0 and doubt I will have any trouble (at least not from the cooler). I used different thermal compound than what came with it (Arctic Mx-4 which folks love or hate). I have always used Arctic products but hadn’t tried MX-4 before. Will keep an eye on it but I am pleased with the performance so far.

The lighting effects are painfully bad for the most part. The segmented LED effects are representative with everything bad about RGB in systems. They are cheesy and distracting. I prefer the aurora effect but the options are very limited. More on that under the bad. The effect is pleasing and subtle enough that it looks pretty good. Computer full form It really shows off the benefit of the premium Riing fans over the normal ones in that you can do these type of fading effects. You can have the colors coordinate across the different fans/cooler which is nice, but they are offset using most of the effects which is good and bad. The good is that if that is what you are after, it is a cool thing. Thermaltake cpu cooler

Aurora or solid colors look fantastic overall, very bright and vibrant.

The Bad

The controller, for a supposedly premium product, is not compatible with other TT fans/controllers or my motherboard. So I have 2 controllers for Riing fans in my rig (for the non-premium ones that came with the case and the water cooler). The fans for the case are controlled through a button on the case, which is very limiting. Unlike other TT controllers, I cannot ‘pause’ on a color I like. So while the controller can cycle through 256 colors, you can only stop on one of the few base colors which is lame. Might as well get white fans. Of course you can always buy a better controller if you really want to coordinate anything better across your system (so you can pause on the color you like). So let’s talk about the ‘premium’ controller now.

It doesn’t actually save your settings. You must wait for it to load into Windows to load your settings. So it defaults the annoying RGB spin cycle effect until it loads. The controller that comes with the case DOES, in fact, save your setting and doesn’t require the OS at all. But that isn’t even the best part. If your computer sleeps, the application fails to initialize the controller. So it will load up fine (it never quit upon sleep) but it loses the connection to the controller and the software is so poorly designed it cannot reconnect on its own. Only by forcing the app to close and restarting it can you again control… the controller. Thermaltake cpu cooler

The app is not frozen. It works just fine and shows your settings. But changing profiles, settings, or anything has absolutely no effect so you are back in spinney rainbow land. This is absolutely unacceptable for a reported ‘premium’ product. Thermaltake cpu cooler

Thermaltake cpu cooler Installation

This could be EASILY solved in a couple ways if TT would spend a few minutes with a decent developer versus blaming their customers (their hardware/BIOS/EFI settings) on their forums. 1. Save the preference to the controller (which FFS should be the default so it loads this way and does not depend on the OS or their software) or 2. The app should be able to reconnect to the controller even if it must poll the controller more than once (see below for TT’s defense of the issue). 3. Restart the app when waking from sleep. This is crude but in fact, the only way to actually fix this given how terrible their app is. Some more creative folks have written scripts on their own accord that do this. Thermaltake cpu cooler

Further, the effects they do provide you are too limiting. You cannot specify say two or three colors for Aurora… this would keep the colors in the cooler end of the spectrum which I would want, but instead MUST USE ALL THE COLORS. The software let’s you use a finite amount of colors for some of the segmented effects but those all feel like some cheesy robotic lighting effect from the 50’s rather than something high-tech. Thermaltake cpu cooler

The Ugly

It’s your fault. At least that is what TT would tell you. Go ahead, read their forums. This is covered pretty well and they state that it is your fault for having a ‘newer motherboard’ and it is a setting with your USB in BIOS / EFI’. Well, I can tell you that from what I can see, there is nothing I can do on my end to solve for this in EFI settings. This is such a terrible cop out for actually a defect in the engineering of their product/software. This is like Apple saying “you are holding it wrong” to customers when they had terrible engineering of their phones.

People have posted scripts which basically automate the termination/restart of their app as a ‘solution’ and TT gives folks a pat on the back and “hope it works for ya”. How about fixing your app? Hell, I could do it for them, it cannot possibly be that complicated. My intern could figure it out in 5 minutes undoubtedly.

Blaming your customers for your poor design decisions is bad business and it makes me never want to buy another product from these people. I love my case, I think the cooler is outstanding overall. However, the software is defective and they know it but don’t want to take responsibility for fixing it. Put that on top of the reports of them knowingly shipping defective controllers out to people and it just stinks.

Conclusion

If you don’t care about RGB you may want to avoid this because you are likely going to be dealing with the same frustration as me and having spinny rainbows in your case constantly. Stab.me.in.the.eyes.with.a.spoon.please. Maybe you will get lucky and not have this issue.

I just want to be able to set the color and forget about it. Easy, right?

Theoretically, this could be fixed through some simple software updates, hopefully TT will make it so. If they do, I will update my review accordingly.

So all this being said, I think this is a good product and should get 4 or 5 stars were it not defective by poor execution.

Summary
Review Date
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Thermaltake cpu cooler 360 TT Premium Edition
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